Return and Refund

1. Returns of Products

 If you are not fully satisfied with your Standard Products, you have the right to withdraw from the sales contract. In other words, you have the right to return the Standard Products as indicated below, and we will ensure that you obtain a refund. Simply follow the guidelines explained in the following section:

Subject to the provisions of these Purchase Terms, you may return the Standard Products received without specifying any reasons within 30 calendar days from the day you receive the Standard Product. If you would like to withdraw from the sales contract with graffiti beasts, you simply return the Standard Products to us.

If the return falls outside of this period, or the item is worn beyond normal use, damaged or not in its original packaging, graffiti beasts cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label or hangtag has not been removed.

Please follow the instructions on your packing slip. All return packages must be shipped using some form of traceable shipment. We do not accept responsibility or liability for misdirected or lost shipments. The Products, unused and complete, including their original packaging insofar as reasonably possible, must be returned to:

Graffiti Beasts

Rua Padre Telemaco, 244 apt.203
Cascadura
CEP 21311-270

Rio de Janeiro
Brazil

In the event of a valid return in accordance with these Purchase Terms, graffiti beasts will reimburse the purchase price and the delivery costs (in case of completely returned orders) received from you, within fourteen days after receipt by graffiti beasts of a notification that you wish to exercise your right of withdrawal. This is provided however, that graffiti beasts only becomes obliged to reimburse you after we have taken physical receipt of the returned Products.

The length of time your return is in transit is beyond our control; although once we do receive your return we will process it as quickly as reasonably possible. We therefore need to allow at least fourteen days to receive and to process your return. Although graffiti beasts will refund the money within approximately 2 days after processing your return, your bank or credit card company may require additional time to process your refund and for it to reach your account. We'll notify you via e-mail once we've received and processed the returned Product(s). We'll refund the value of the Product(s) total. Refunds will be given in the same form of payment as the original purchase.

If a Standard Product is returned and graffiti beasts believes that it has been damaged because of an act or omission for which you are to blame, or which is otherwise for your expense and risk, graffiti beasts will be entitled to deduct the decrease in value of the returned Product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a Product caused by use by not using the Product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.

2. Return guidelines. Return instructions for Standard Products:

To return a Product, please, follow the instructions below: 

  • Make sure you pack the item in its original packaging including the original and attached labels and hangtags in the case of clothing items.
  • Arrangements can be made via email: gb@graffitibeasts.com
  • Before calling your carrier, please have the following information at hand:
    • Your Customer number
    • Your Order number
    • Your pick-up address
    • Your telephone number
    • A preferred date for collection

3. Exchange policy

Graffiti beasts does not exchange Products. If you wish to exchange a Product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.

4. Damaged or defective Products

For graffiti beasts, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. graffiti beasts has a legal obligation to make sure that our Products are conform to the sales contract.

Returned Products are inspected by the graffiti beasts Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective Products.

If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund Products:

  • Obtained from a source other than the Website
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose

Please note the life expectancy of any graffiti beasts Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.

Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments by email to us: gb@graffitibeasts.com


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